Introduction
Onyx Coating SA (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, store, use and share your personal data when you use our website https://onyxcoatingsa.com (“Site”) or receive our detailing/coating services.
What information we collect
We may collect the following types of personal information when you interact with us:
- Your name, email address, telephone number, postal address, and vehicle information (make/model/year) when you request a quote or book a service.
- Payment & billing information when you purchase a service (via our booking system or ecommerce).
- Usage data, such as your IP address, browser type, pages visited, time and date of visit — collected automatically via cookies and analytics.
- Other information you voluntarily provide (e.g., via contact forms, email enquiries).
How we collect it
- Directly from you when you fill out a form, call us, send an email or sign up for a service.
- Automatically from your use of the Site (via cookies and tracking technologies).
- From third-party sources (for example, service providers, payment processors) as necessary for delivering our services.
How we use your information
- Provide, manage and deliver our car-coating, detailing and window-film services.
- Process payments and handle billing, bookings, re-scheduling and customer support.
- Improve our Site and service offerings, via analytics, feedback and market research.
- Send you service-related communications (appointment reminders, updates) and if you consent, marketing communications (offers, newsletters).
- Comply with our legal and regulatory obligations (e.g., tax, warranty, consumer protection).
Legal basis for processing
If you are a resident of the European Economic Area (EEA) or UK, our legal basis for processing your data includes:
- Performance of a contract (e.g., booking a service).
- Legitimate interests (improving our services, analysing website usage) except where overridden by your rights.
- Consent (for marketing communications).
- Compliance with legal obligations.
Cookies & tracking technologies
We use cookies and similar technologies to collect usage information and advertise. You may disable cookies via your browser settings — note this may impact your user experience on our Site.
Sharing your information
We may share your data with:
- Service providers (e.g., payment gateways, booking platforms, CRM systems) under contractual obligations to protect your data.
- Legal or regulatory authorities if required to do so by law.
- Other parties only with your consent or where required for the service (e.g., warranty partners).
We will not sell your personal information to third parties for marketing purposes without your explicit consent.
International transfers
If your data is transferred outside your country (for example, to third-party servers overseas), we will ensure appropriate safeguards are in place (standard contractual clauses, encryption) to protect your rights.
Data retention
We retain your personal data only as long as necessary for the purposes it was collected, to deliver our services, comply with legal obligations, or defend our legal claims. After that, we will securely delete or anonymise your data.
Your rights
Depending on your jurisdiction you may have the following rights:
- Access to your personal data we hold.
- Correction or deletion of your personal data.
- Restriction or objection to processing (e.g., marketing).
- Portability of your data (if applicable).
- Withdraw consent (for marketing) without affecting service delivery.
To exercise any of these rights, please contact us at the details below.
Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures (encryption, access controls, secure servers, backups) to protect it.
Children
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 16, we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you by posting the new version on this page with an updated “Last Updated” date. Please review this page periodically.
Contact us
If you have any questions or would like to exercise your data rights, please contact:
Onyx Coating SA
Address: Al-Madinah Al-Munawarah Rd, Ar Rawdah, Jeddah 23761, Saudi Arabia
Phone: +966 55 004 0553